Servitly Help Desk - Privacy Policy

Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect from you across the help.servitly.com application.

We are committed to ensuring that your privacy is always kept protected.

The privacy policy may change from time to time by updating this document. If updated you should check this document before agree in it when updated to ensure that you are happy with any changes.

Definitions and interpretation

Application: means this web Application reachable to help.servitly.com.

Data Controller: means the company described in the Contacts section which determines the purposes and means of the processing of personal data, and which has the legal responsibility on the collected personal data.

Data Processor: means the company which processes personal data on behalf of the data controller.

What data we collect

What we do with the information we gather

We require this information to provide you with a better support service, and in particular for the following reasons:

• We may use the information to improve the Application through anonimous statistics.
• We may notify you by email in case of ticket upodates, and in accordance with your will to receive notifications.
• Internal record keeping and backup.

Security and transfer

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect within the cloud through the Application.

Your data is saved and held on servers managed by ZenDesk.

For more details about data transfer refer to Zendesk Privacy Policy

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies help the application to ensure your identity after login and remember information about your preferences. Cookies allow the Application to respond to you as an individual.

For more details about cookies refer to the Cookie Policy.

Links to other websites

The Application may contain links to other websites. However, once you have used these links to leave the Application, you should note that we do not have any control over that other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites that are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Control of your personal information

We invite you to keep your data updated in order to grant you that the service is always performed with the right data.

If you believe that any information we are holding on you is incorrect or incomplete, please enter to your account page and correct any information found to be incorrect.

We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so. We may use your personal information to send you notifications about tickets update.

Personal information rights

You have the following data protection rights:

• You can request access, correction, updates of your personal information.
• You can object to the processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
• At any time you may delete your account and all data collected under it.

If you believe that the processing of your personal data violates the GDPR, GDPR art. 77 provides you the option of filing a complaint with supervisory authority for data protection.

Contacts

If you have any questions or complaints about this Privacy Policy, please contact the Data Controller by using the following contact information. We will respond to your request within a reasonable timeframe.